Privacy Policy

Effective Date: 24th-June-2025

This Privacy Policy explains how Valora Leather (“Valora Leather,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you:

    • Visit or use our website at www.valoraleather.com (the “Site”);
    • Purchase products from our online store;
    • Contact our customer support team; or
    • Interact with our marketing, advertising, or social media channels.

By accessing or using our Site or services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

WHAT INFORMATION DO WE COLLECT?

Information You Provide Directly

We collect personal information that you voluntarily provide when you:

    • Place an order or create an account
    • Contact customer support
    • Submit forms or communicate with us
    • Participate in promotions or surveys

This information may include:

    • Full name
    • Email address
    • Billing and shipping address
    • Phone number
    • Payment and transaction details (processed securely by third-party payment providers)
    • Order history and product preferences

    • Communications with our support team

We do not store full payment card details on our servers.

Information Collected Automatically

When you visit our Site, we automatically collect certain information using cookies and similar technologies, including:

    • IP address
    • Browser type and device information
    • Pages viewed and time spent on the Site
    • Referring and exit URLs
    • Interaction with ads, emails, and promotions

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

HOW DO WE USE YOUR INFORMATION?

We use your information for the following purposes:

To Process Orders and Provide Services

    • Fulfill purchases and deliver products
    • Process returns, refunds, and exchanges
    • Respond to inquiries and customer support requests

For Marketing and Communication

    • Send order confirmations and service updates
    • Provide promotional emails and offers (you may opt out at any time)
    • Deliver relevant advertisements based on your browsing activity

To Improve Our Business

    • Enhance website performance and user experience
    • Analyze customer behavior and preferences
    • Develop new products and services

Legal and Security Purposes

    • Prevent fraud and unauthorized activity
    • Comply with legal obligations
    • Enforce our Terms and Policies

HOW DO WE SHARE YOUR INFORMATION?

We may share your information with trusted third parties in the following circumstances:

Service Providers

We work with third-party partners who help operate our business, such as:

    • Payment processors
    • Shipping and logistics providers
    • Website hosting and analytics services
    • Marketing and advertising partners

These providers are authorized to use your information only as necessary to perform services on our behalf.

Business Transfers

If Valora Leather is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if necessary to protect our rights, customers, or business.

INTERNATIONAL USERS

Valora Leather operates internationally. If you access our Site from outside the United States, you understand that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.

HOW DO WE PROTECT YOUR INFORMATION?

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is completely secure.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you believe your account has been compromised.

YOUR PRIVACY CHOICES

Marketing Communications

You may opt out of promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly. Transactional emails related to orders will still be sent.

Cookies and Tracking

You can manage or disable cookies through your browser settings. Some Site features may not function properly without cookies.

Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at Help@valoraleather.com. We may require identity verification before processing your request.

CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

CALIFORNIA AND U.S. STATE PRIVACY RIGHTS

Depending on your state of residence, you may have rights regarding your personal information, including:

    • The right to know what personal data we collect
    • The right to request deletion or correction
    • The right to opt out of targeted advertising or data sharing
    • The right to non-discriminatory treatment

To exercise your rights, please contact us using the details below. We will respond within the time required by applicable law.